Service Policy

Ⅰ. Scope of Service

This platform operates within Australia, providing services to users in metropolitan areas, most regions, and certain island locations depending on logistics.

We may adjust our service coverage periodically for operational or compliance purposes.

Orders from regions outside our service areas may not be processed.

Ⅱ. Account Registration and Security

When registering or placing an order, you must provide accurate and up-to-date information.

You are responsible for protecting your account and login details.

Any risks due to your actions, such as information leakage or device loss, will be your responsibility.

In case of service interruptions due to system maintenance, technical issues, or unforeseen events, we will make reasonable efforts to restore service but cannot be held accountable for indirect consequences.

Ⅲ. Privacy and Data Protection

We may collect personal data such as your name, contact details, shipping address, order details, payment identifiers, and browsing records.

This information is used for order processing, shipping, after-sales support, platform operations, and legal notifications.

Personal data is processed according to the 1988 Privacy Act and Australian Privacy Principles (APPs).

We may use cookies and similar technologies to enhance the user experience, and you can manage them through your browser settings.

This platform is not intended for users under the age of 18.

If such information is collected, we will take appropriate steps to handle it.

For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅳ. Product Information

We take reasonable efforts to ensure product descriptions, images, specifications, and prices are accurate.

Due to manufacturing batch differences, minor variations in color, size, or packaging may occur and are not considered defects.

Ⅴ. Pricing, Taxes, and Additional Fees

All prices include Australian GST and customs duties.

We use a Delivered Duty Paid (DDP) shipping policy, meaning all fees are included in the price, and no additional payment is required at delivery.

Any import fees, shipping costs, or additional charges will be specified on the order page.

Ⅵ. Order and Payment

Once payment is confirmed, the order will proceed to processing and shipping.

Accepted payment methods include Visa and MasterCard.

Payment transactions are encrypted to minimize security risks.

In cases of suspected errors or unusual activity, we reserve the right to reject or cancel orders.

Ⅶ. Shipping and Delivery

Shipping methods, delivery times, and fees may vary based on order details and shipping address.

Actual delivery times may be impacted by the carrier, weather, traffic, or other factors beyond our control.

Additional fees due to incorrect shipping information provided by the customer will be borne by the customer.

For more information, please refer to our Shipping Policy.

Ⅷ. Order Cancellation, Returns, and Exchanges

You may request to cancel an order before it is processed or shipped.

Once shipped, orders cannot be canceled, but you may request a return upon receiving the item.

Refunds will be processed within 3 business days, with an expected processing time of 10-15 business days.

Please refer to our Order Cancellation Policy and Return, Refund, and Exchange Policy for more details.

Ⅸ. Acceptable Use

You agree to use the platform only for lawful purposes.

Fraud, third-party rights violations, or interference with platform operations are prohibited.

You will be responsible for any damage or loss caused by your actions.

Ⅹ. Intellectual Property and Liability Limitations

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use will be considered an infringement.

We are liable only for direct damages caused by factors within our control and not for indirect damages.

Ⅺ. Governing Law

These terms are governed by the laws of Australia.

In case of disputes, both parties should first attempt to resolve the issue through good-faith negotiations.

If negotiations fail, the dispute can be submitted to the relevant Australian court.

Ⅻ. Contact Information

• Address: 12132 WINDRIVER LN APT 13, HUDSON, FL, 34667-2935

• Contact Number: +1(305) 890-3321

• Email: info@mobiliro.com

• Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

We may update these terms from time to time to reflect changes in legal, operational, or technical requirements.

Updated terms will be posted on the platform, and continued use constitutes acceptance of the revised terms.