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Order Cancellation Policy

Ⅰ. Order Cancellation Policy

Thank you for shopping with us.

To ensure that your order is processed accurately and efficiently, please read the following order cancellation information before confirming your purchase.

This policy applies to orders within Australia.

Ⅱ. Situations Where Cancellations Are Allowed

You can request to cancel your order in the following situations:

  • If the order has not yet been shipped, cancellations can be made within 72 hours of payment.

  • Once the order enters the logistics process, it is considered shipped, and cancellations are no longer possible.

  • Cancellations can only be requested if the order has not been processed or shipped.

Ⅲ. Situations Where Cancellations Are Not Allowed

Orders generally cannot be canceled in the following cases:

  • The order has been shipped or delivered to the shipping carrier.

  • The delivery fails due to incorrect shipping information or other crucial errors provided by the customer.

If the order has already been shipped, you can still request a return based on our Return, Refund, and Exchange Policy once the product is received.

Ⅳ. How to Submit a Cancellation Request

To cancel an order, please contact our customer support team through one of the following methods:

When submitting a cancellation request, you will need to provide the following information:

  • Order number

  • Proof of payment (e.g., screenshot or receipt)

  • Brief reason for cancellation

Ⅴ. Review and Refund Process

  • Once we receive the complete information, we will review the request within 3 business days and notify you by email.

  • Refunds are generally available for orders that have not yet shipped. In some cases, if the goods are successfully intercepted or returned, a refund may be issued.

  • If the refund is approved, it will be returned to the original payment method (e.g., Visa or Mastercard).

  • The processing time for refunds and the time it takes for the funds to be credited may vary depending on your bank or payment service provider.

  • If you do not receive the refund within a reasonable time frame, we recommend contacting our customer support team for further assistance.

Ⅵ. Data Protection and Privacy

  • Any personal information collected during the cancellation process will be handled in accordance with Australian privacy laws, including the Privacy Act of 1988 and Australian Privacy Principles (APPs).

  • This information is used solely for order cancellation and after-sales management.

  • If you wish to access, correct, or delete your personal information, please contact our customer support team.

Ⅶ. Contact Information

  • Address: 12132 WINDRIVER LN APT 13, HUDSON, FL, 34667-2935

  • Contact Number: +1(305) 890-3321

  • Email: info@mobiliro.com

  • Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

We process cancellation requests based on applicable Australian laws and our policy, ensuring fairness and continually improving customer experience.