Ⅰ. Pricing and Structure
The platform adopts a Delivered Duty Paid (DDP) model, where all relevant taxes and fees are included in the price at the time of purchase.
The final amount payable is the total amount confirmed on the checkout page, with no additional payment required upon receipt.
Ⅱ. Pricing Transparency
At checkout, the main components of your order will be displayed:
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Product price
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Australian GST
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Shipping costs
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Customs duties and import fees
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Customs clearance costs
Specific cost breakdown and amounts may vary depending on order details and delivery address.
Ⅲ. Australian Goods and Services Tax (GST) Information
According to Australian law, orders shipped to Australia are subject to Goods and Services Tax (GST).
GST is included in the product price or the total checkout amount.
If tax rules or rates change, the price display will be adjusted accordingly.
Customers do not need to separately declare the GST amount already collected or included.
Ⅳ. DDP Delivery
All orders are processed under the DDP (Delivered Duty Paid) mode, meaning customs duties and taxes are cleared before the goods arrive in Australia, and no additional customs payments or clearance is required from customers.
Logistics partners such as DHL, FedEx, and UPS provide tracking services for the entire shipment process.
If there are any issues such as address errors, delivery failure, or customs checks, customer support will assist promptly.
Ⅴ. Shipping, Costs, and Timeframes
Order Processing Time:
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Orders paid before 6:00 PM (AEST) will be processed starting the same day.
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Orders paid after 6:00 PM (AEST) will be processed on the following day.
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If the payment is made during weekends or public holidays, processing will be automatically delayed to the next business day.
Estimated Delivery Time: 6-15 business days, depending on customs clearance, weather conditions, and transportation factors.
Shipping Fees:
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Orders of AUD 136.00 or more: Free shipping
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Orders below AUD 136.00: Flat rate of AUD 8.60 for shipping
Additional costs resulting from incorrect delivery details provided by the customer will be borne by the customer.
Ⅵ. Customs Documents
Each shipment includes the commercial invoice and necessary customs clearance documents, including:
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Commercial invoice (digital or paper copy)
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Import or shipping-related declarations
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Labels or information required by the destination market
Ⅶ. Invoices and Settlement Information
At checkout or upon order completion, customers can view:
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Total order amount
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Displayed tax and shipping costs
The platform will issue electronic invoices for after-sales inquiries, returns, or personal reference.
Ⅷ. Scope of Application
This policy applies to mainland Australia.
Orders can be shipped to certain islands or remote areas in Australia, depending on logistical conditions.
Ⅸ. Contact Information
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Address: 12132 WINDRIVER LN APT 13, HUDSON, FL, 34667-2935
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Contact Number: +1(305) 890-3321
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Email: info@mobiliro.com
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Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)
This policy complies with Australian e-commerce standards and is aligned with the requirements for cross-border e-commerce, GMC, and Google Ads regulations.