About Us

Ⅰ. Core Principles

Price Transparency:
- The price shown at checkout will be the final amount for your order.
- We aim to present cost breakdowns clearly to avoid misunderstandings.
Practical Aesthetics:
- We take into consideration appearance, functionality, and daily usability when selecting and designing products.
Convenient Shopping Experience:
- The website features clear product categories and an intuitive layout to help customers quickly find the right products.

Ⅱ. Pricing and Delivery Information

The final amount due for your order is confirmed at checkout.
Shipping and Delivery:
- We partner with DHL, FedEx, and UPS for delivery with full tracking support.
- Large furniture items undergo stability tests and are packaged with protective materials.
Taxes and Fees:
- All prices include the Australian Goods and Services Tax (GST) of 10% and customs duties, with no additional charges at delivery.
- We use Delivered Duty Paid (DDP) delivery, meaning all charges are included in the price.
Expected Delivery Time:
- Delivery times may vary due to logistics, weather conditions, or other factors beyond our control.

Ⅲ. Customer Rights Information

Under applicable policies and Australian consumer law, customers may request returns, refunds, or exchanges within the specified period.
In case of issues during product usage, we will provide reasonable after-sales solutions based on the situation.
Customer support is available during business hours, with response times varying depending on the inquiry type.

Ⅳ. Privacy and Data Protection

This site uses encryption technology (TLS/SSL) to secure data transmission.
The collection and use of personal data adhere to the 1988 Privacy Act and Australian Privacy Principles (APPs).
Information is used primarily for order processing, customer support, and platform operation.
For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

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